Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving your physical item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it. It must be unused, unmarked, undamaged, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at Support@thestarklifestyle.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting and receiving return approval will not be accepted.

You can always contact us with any return questions at Support@thestarklifestyle.com.

ACCIDENTAL ORDERS AND CANCELLATIONS

Please review your order carefully before completing your purchase.

Accidental orders are subject to a restocking fee. The restocking fee will be deducted from any approved refund.

Orders that have already been processed or shipped may not be eligible for cancellation. If your order has already shipped, you must wait until it is delivered and follow our standard return process.

Because certain digital products are delivered or made available immediately after purchase, digital orders generally cannot be cancelled after the digital product, download, access link, login instructions, or other digital materials have been delivered or made available.

DAMAGES AND ISSUES

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows our team to evaluate the issue and make it right.

Please email Support@thestarklifestyle.com with your order information and clear photos of the damaged, defective, or incorrect item.

DIGITAL PRODUCTS, INSTANT-ACCESS MATERIALS, AND CUSTOMER ACKNOWLEDGMENT

Digital products are treated differently from physical products because they cannot be physically returned once they have been delivered or made available.

For purposes of this policy, a digital product may include, but is not limited to:

  • Downloadable study guides

  • PDF files

  • Digital cheat sheets

  • Digital bonuses or gifts

  • Digital practice materials

  • Online study tools

  • Digital applications or software access

  • Interactive study resources

  • Download links

  • Digital files delivered by email

  • Browser-based resources

  • Other electronically delivered or instant-access content

ACKNOWLEDGMENT AT THE TIME OF PURCHASE

By completing a purchase that includes a digital product, you acknowledge and agree that:

  1. You understand that the applicable item is a digital product and not a physical product.

  2. You understand that no physical item will be mailed for any product clearly identified as digital, downloadable, online, electronic, instant-access, or otherwise digitally delivered.

  3. You are requesting and consenting to the digital product being delivered or made available to you as soon as reasonably possible after your purchase.

  4. You understand that digital delivery may occur immediately or shortly after checkout and may occur before any physical products included in the same order are shipped or delivered.

  5. You understand that once a digital product has been delivered, downloaded, accessed, opened, activated, or otherwise made available for your use, the digital portion of the transaction may be considered fulfilled and generally will not be eligible for cancellation, return, or refund, except where required by applicable law.

  6. You are responsible for reviewing the product description and your order before completing checkout to determine whether a product is physical, digital, or a combination of both.

Completing your purchase constitutes your acknowledgment that you have reviewed and accepted these terms as they relate to digital products.

DIGITAL PRODUCTS ARE GENERALLY FINAL SALE

Because digital products can be copied, saved, downloaded, viewed, used, or otherwise retained after delivery, digital products, downloadable materials, digital study resources, digital gifts, bonuses, applications, and other instant-access materials are generally final sale once delivered or made available.

Accordingly, refunds will generally not be granted for reasons including, but not limited to:

  • You changed your mind after purchasing.

  • You purchased the digital product accidentally.

  • You did not realize the product was digital despite it being identified as digital in the product description, offer, checkout, or order information.

  • You expected a physical version of an item identified as digital.

  • You no longer need the material.

  • You decided not to use the material.

  • You did not download or open the material after it was delivered or made available.

  • You purchased another study resource after purchasing ours.

  • You no longer plan to take your exam.

  • You accessed or used only part of the digital product.

  • You downloaded, saved, opened, viewed, activated, or otherwise accessed the digital material and later decided you did not want it.

Failure to use, open, or download a digital product does not automatically make the product eligible for a refund after access to the product has already been successfully provided.

WHAT COUNTS AS DIGITAL DELIVERY

Depending on the product, digital delivery may occur through one or more of the following methods:

  • A download link displayed after checkout

  • A download link sent by email

  • An email containing the digital file

  • Access instructions sent to the email address provided with the order

  • Access through a website, application, or browser-based tool

  • Access through an account or customer portal

  • A unique link, code, password, or other access credential

  • Another electronic delivery method described with the product

A digital product may therefore be considered delivered when the purchased content or valid means of accessing that content has been successfully provided to the customer.

Customers are responsible for providing an accurate email address and contact information when placing an order.

If you entered an incorrect email address, cannot locate your digital materials, or are experiencing an access issue, please contact Support@thestarklifestyle.com. We may verify your order and resend the applicable files, links, or access instructions.

An inability to locate an email, failure to check a spam or promotions folder, or failure to use an access link does not by itself establish that the digital product is refundable if valid access has already been provided.

DIGITAL ACCESS AND TECHNICAL PROBLEMS

If you have a legitimate technical problem preventing you from accessing a digital product you purchased, please contact Support@thestarklifestyle.com before requesting a refund.

Our team may attempt to:

  • Resend the digital product

  • Provide a replacement download link

  • Correct an email address

  • Restore or replace access

  • Provide reasonable troubleshooting assistance

  • Verify whether delivery or access was successfully provided

A technical issue does not automatically entitle an order to a refund if we are able to provide the purchased digital product or restore access to it.

If we are unable to provide the digital product you purchased because of an error on our side, we will review the circumstances and provide an appropriate remedy as required by applicable law.

ORDERS CONTAINING BOTH PHYSICAL AND DIGITAL PRODUCTS

Some orders may contain both physical and digital products, including digital bonuses, digital gifts, downloadable resources, or separately purchased digital products.

The return of an eligible physical product does not automatically make a digital product included in the same transaction eligible for a refund.

If a separately priced digital product included in an order has already been delivered or accessed, that digital item may remain non-refundable even if an eligible physical item from the same order is returned.

Any refund approved for an eligible physical product will apply only to the portion of the transaction that qualifies for a refund under this policy.

DIGITAL GIFTS AND BONUSES

Certain purchases may include complimentary digital gifts or bonuses.

Digital gifts and bonuses may be delivered immediately so customers can begin using their study materials without waiting for delivery of a physical product.

Where an item is identified as a digital gift, digital bonus, instant download, downloadable guide, or other digital resource, the customer acknowledges that the item is electronically delivered and should not expect a separate physical copy unless the offer specifically states otherwise.

EXCEPTIONS REQUIRED BY LAW

Nothing in this policy is intended to eliminate, restrict, or waive any consumer right that cannot legally be waived under applicable law.

If applicable law requires a refund, cancellation right, replacement, or other remedy in circumstances that would otherwise be excluded under this policy, the applicable legal requirement will control.

UNAUTHORIZED TRANSACTIONS

This policy applies to purchases made or authorized by the customer.

If you believe your payment method was used without your authorization, please contact Support@thestarklifestyle.com promptly so that our team can review the transaction.

Nothing in this policy limits any rights you may have regarding genuinely unauthorized transactions under applicable law.

EXCEPTIONS AND NON-RETURNABLE ITEMS

We cannot accept returns for physical items that have been used, written in, marked, damaged, altered, or returned without their original packaging.

We also cannot accept returns on:

  • Gift cards

  • Digital products that have already been delivered, downloaded, accessed, activated, or made available

  • Downloadable study materials

  • Digital bonuses or digital gifts once delivered

  • Other instant-access materials once access has been provided

Please contact us at Support@thestarklifestyle.com if you have questions about whether your item is eligible for a return.

EXCHANGES

The fastest way to receive a different physical item is to return the item you currently have. Once the return is accepted, you may place a separate order for the new item.

Digital products cannot ordinarily be exchanged after they have been delivered or accessed, except where we determine that replacement access is appropriate or where required by law.

REFUNDS

We will notify you once we have received and inspected an eligible physical return. We will then let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Any applicable restocking fee for an accidental order will be deducted from the refund.

For orders containing both physical and digital products, only the portion of the order that qualifies under this policy will be considered for refund. Digital items that have already been delivered or accessed generally remain non-refundable.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Support@thestarklifestyle.com.